Refund/cancellation policy

Cancelling your order

If you wish to cancel your order, we will require written notice (sent by post, fax or email) within 7 working days of the date you received your order. Please note, it is your repsonibility to take care of the products supplied from the time of delivery to the time of despatch via a carrier for return to My Hydrogen. My Hydrogen can only accept return of goods if they are unused, undamaged and in the original packaging.

Returning products on cancelled order

We can arrange to collect your products by carrier if you request it within your written notice. If this is the case, we will contact you to advise you of the cost of collection, which will be payable by yourself (unless the goods were supplied as a substitute or are faulty) and, if you wish to proceed, arrange collection on a certain date. It is your repsonsibility to ensure the goods are packed with great care in the same way that you received them in, and to make the products freely available on that date for collection.

Alternatively, you may wish to arrange the return of your products yourself by carrier or other means at your own expense (unless the goods were supplied as a substitute or are faulty). If this is the case, it is your repsonsibility to ensure the products are packed with great care in the same way that you received them in. Should your products go missing, or get damaged in transit, it is your responsibility to claim for compensation from the carrier or delivery service you used.

Refunds for a cancelled order

Refund for returned products on cancelled order: On receipt of the returned products at My Hydrogen and after full inspection, provided that the products can be sold again as new, a refund for the product price as stated on your invoice, less the charge for collection of the goods if collection was arranged by My Hydrogen, will be issued within 30 days of the date of your written notice of cancellation. If your order was paid for by credit/debit card, a refund can be issued in the form of recrediting your credit/debit card. If you order was paid by cheque, a refund will be issued in the form of a cheque.

Refund for cancelled order, prior to despatch from My Hydrogen and delivery to you: A refund for the product price and the delivery charge as stated on your invoice will be issued within 30 days of the date of your written notice of cancellation. If your order was paid for by credit/debit card, a refund can be issued in the form of recrediting your credit/debit card. If you order was paid by cheque, a refund will be issued in the form of a cheque.